Sunday, April 15, 2018
We stayed at Kings Pointe three nights unfortunately.
Service: We got to the hotel Thursday and they said we would get our water park passes Friday since it wasn't open on Thursdays. Friday evening we went to get our passes and they refused to give them to us because we should have gotten them when we checked in. We gave up on that fight and decided to pack a cooler and sit in the lobby to enjoy a few drinks while looking out at the lake. After an hour of sitting and drinking quietly and respectfully, we were told by a worker there is a strict no drinking or eating policy in the lobby. This was because guests are coming in and there were high schoolers there for prom that night. We were only allowed to drink in our rooms, so it didn't allow us to catch up with a few family members staying there. The following night we saw people drinking noisely in the lobby with their bare feet on the furniture. Must be a strict policy.
Restaurant: We had a decent experience one morning when we were literally the only people. Went back the next day and they said it would be a wait. There were four tables in the entire restaurant. The reason was because there were only two servers and one cook, so I guess two servers and one cook couldn't handle five tables. As we were telling our family that we were going to go eat somewhere else, the hostess made a very childish, rude face and rolled her eyes at my husband. Extremely unprofessional.
Room: The rooms are the only decent thing about the hotel. They are large and clean, however the walls are pretty thin and you can hear everything in rooms next to you and in the hallway.
There is a lot of potential for this hotel, but it doesn't seem like they are trying too hard to entice guests to come back.